Privacy policy

Last updated: December 21, 2025

Welcome to Wyld Heart Ceramics! We care deeply about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from our website hosted on Shopify: https://www.wyldheartceramics.com.

1. What We Collect
Information you give us directly

  • Your name, email, shipping address, billing address, and phone number
  • Payment info (securely processed via Shopify or other third-party providers)
  • Any messages or special requests you share with us
  • Photos or images you submit for custom work or commissions

Info we collect automatically (via cookies & analytics)

  • Device type, browser, IP address
  • Pages visited, time on site, cart activity
  • Social media interactions (if you engage with us on Instagram, etc.)

2. How We Use Your Info
We use your info to:

  • Fulfill your orders and process payments
  • Ship your purchases and keep you updated
  • Respond to your questions or requests
  • Send occasional updates or promos if you've opted in
  • Improve your experience on our site
  • Process pre-orders and manage waitlists for limited drops
  • Share progress updates on custom or made-to-order pieces

3. Sharing & Shopify
Your information is shared with Shopify to help us run our store. Shopify stores your data securely and only shares it with third parties when necessary (like payment processors, shipping carriers, or apps that help us manage inventory or customer service).

We do not sell or rent your personal info—ever.

Learn more about how Shopify uses your information here: 👉🏾 https://www.shopify.com/legal/privacy

4. Marketing & Your Choices
If you sign up for our newsletter, you'll occasionally hear from us about new collections, shop updates, or behind-the-scenes studio content.

You can unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us at wyldheartla@gmail.com.

5. Cookies
We use cookies to:

  • Keep items in your cart
  • Understand what's working on our site
  • Make your experience smoother and more personalized

You can manage or disable cookies through your browser settings.

6. Your Rights (for EU, UK, California, and Other Applicable Regions)
Depending on where you live, you may have rights to:

  • Access, correct, or delete your personal data
  • Opt out of marketing
  • Request that we stop processing your data
  • Know what personal information we've collected and how it's been used

To make a request, email us at 📧 wyldheartla@gmail.com.

7. Data Retention
We keep your information only as long as needed to fulfill orders, comply with laws, resolve disputes, and improve your experience. Order and shipping info is typically retained for 7 years for tax and legal purposes.

8. Third-Party Services
In addition to Shopify, we may use:

  • Email marketing platforms (like Mailchimp or Klaviyo)
  • Social media platforms (Instagram, etc.)
  • Analytics tools (Google Analytics)

These services have their own privacy policies and we encourage you to review them.

9. Security
We take reasonable measures to protect your information, but no system is 100% secure. We use SSL encryption and work with trusted platforms, but can't guarantee absolute security.

10. Children's Privacy
Our site isn't intended for children under 13. We don't knowingly collect data from kids.

11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted here with a new "Last updated" date.

12. Questions?
We're happy to help. Just email: 📧 wyldheartla@gmail.com